The shipping cost is free for all EU orders. For orders from non-EU countries, the shipping cost is calculated before proceeding to payment.
All our clients benefit of free express shipping. We deliver worldwide with DHL. You will receive a tracking number from DHL for all orders.
The usual delivery time is 3-5 business days for non made-to-order products.
Please also notice that some products of our collection are not in advance to manage properly our stocks and reduce our environmental impact.
These products refer as MTO (Made-To-Order). Which means that we start producing your pair when you have placed your order. Please refer to the product description for this information. The production time is about 4-5 weeks.
TERMS Any of our products are not delivered before to pass a quality check. We try to offer the best quality, so we verify every product before delivery. If you need any details about the product and especially about the size, please contact us before to place an order. If you already received a product and from any reason do you want to return it we can refund your money but you will support the costs of return.
If you want to return the product from a non-EU country, you must specify on the package that it's about a return. In this way the package will not be double charged for custom duties.
Before contacting us for a return please read the next sentences to be sure that you are eligible for a refund:
The product wasn't worn before.
The product doesn't present any marks on the sole.
The product wasn't tried for several hours and present scratches or signs that was forced.
The product can be resold as a new product.
The product needs to be returned with the box and shoe-bags. They need to be in good condition as well.
The product doesn't present any marks, scratches or other sign of deterioration.
You need to apply for a refund within the first 14 days from the moment of receiving. After this period a refund would not be possible. Please provide us some photos with the product that will include product, product sole, box and shoe-bags to can receive the confirmation for a return. You will be refunded just after we receive the package and we assure that the photos was real and the product is good to be resold.
Please contact us to specify the number order you want to return, and the reason why you are returning our product at : firstname.lastname@example.org
To return your product, you should mail your product to: COURTISEUR, 120 rue de Charonne, 75011 Paris, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The return process is possible for all orders from our collections (permanent collection and pre-order).
CREATE YOUR OWN
Please note that orders made using our 3D customization tool "Create Your Own", are made-to-order, and cannot be refund.
Yes, you will be responsible for paying for your own shipping costs for returning your item, unless otherwise stated. If you are shipping back an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us
We use STRIPE® as a payment processor. Your credit card data is safely transmitted to our processor gateway using an encrypted SSL connection, that means, your financial information is directly submitted from your browser to sagepay’s secure server without us having access to your card data.
Stripe is one of the most valued payment processors worldwide. Their servers are full PCI compliant and are managed by industry-leaders security experts.
You will receive an email with our Commercial Invoice shortly after placing a new order. Also, if you created a personal account on animascode.com before or during the purchase, you can access to My Account, all invoices are stored there for your convenience.
The usual production time is about 4-5 weeks. Remember that you are purchasing a made-to-order pair of shoes, that is, your pair is not produced in advance, every part of it will be hand-crafted, exclusively for you, after submitting your order. From start (leather hand cutting) to finish (sole stitching).
Also, bear in mind that some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others. If you customize your order with them, we might exceed the standard manufacturing time.
We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.
In those rare cases, we promise to keep you informed , and try to re-manufacture the broken pair as soon as possible.
On the unlikely event of not being able to produce your pair again from the beginning (i.e. Out of stock of a certain material) we will contact you immediately and offer an exchange or a full refund
Since this a made-to-order service, we do not allow to cancel or modify an order which has been placed and paid on our systems, since it will be automatically sent to production right away after the payment.
If you spot any error after submitting an order, please, send an email to our support team as soon as possible, to review your case individually
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