Once the order is finished we will usually pack and process the shipment in 24-48h. Your pair will be shipped from our factories in Spain.
Please bear in mind that every order in unique and the production time is usually about 4 weeks. Also, some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others.
Transit time depends on your country and postal code. The majority of the orders are delivered in about 3-4 days.
Yes, you can track your order from My Account alternatively, we will send you an email with the DHL tracking number of the parcel. You can check shipping status on DHL.com for MTO orders (Create Your Own).
MTO ORDER (CREATE YOUR OWN): items that are (a) individually produced Made-to-Order, that is, manufactured strictly based on customer’s specifications and produced exclusively after the purchase, or (b) engraved / embroidered initials or any other type of special customization, may not eligible for a refund, unless one of the above reasons occurred (damaged / defective merchandise on arrival, quality issues).
Products must be returned in new condition (no visible wear on the upper or sole of the shoe; no visible creases or stretch marks on belts), and with the original packaging. Items with custom engraved / embroidered initials are not eligible for a refund.
Yes, you will be responsible for paying for your own shipping costs for returning your item, unless otherwise stated. If you are shipping back an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us
We use STRIPE® as a payment processor. Your credit card data is safely transmitted to our processor gateway using an encrypted SSL connection, that means, your financial information is directly submitted from your browser to sagepay’s secure server without us having access to your card data.
Stripe is one of the most valued payment processors worldwide. Their servers are full PCI compliant and are managed by industry-leaders security experts.
You will receive an email with our Commercial Invoice shortly after placing a new order. Also, if you created a personal account on animascode.com before or during the purchase, you can access to My Account, all invoices are stored there for your convenience.
The usual production time is about 3-6 weeks. Remember that you are purchasing a made-to-order pair of shoes, that is, your pair is not produced in advance, every part of it will be hand-crafted, exclusively for you, after submitting your order. From start (leather hand cutting) to finish (sole stitching).
Also, bear in mind that some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others. If you customize your order with them, we might exceed the standard manufacturing time.
We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.
In those rare cases, we promise to keep you informed , and try to re-manufacture the broken pair as soon as possible.
On the unlikely event of not being able to produce your pair again from the beginning (i.e. Out of stock of a certain material) we will contact you immediately and offer an exchange or a full refund
Since this a made-to-order service, we do not allow to cancel or modify an order which has been placed and paid on our systems, since it will be automatically sent to production right away after the payment.
If you spot any error after submitting an order, please, send an email to our support team as soon as possible, to review your case individually
Didn’t find what you were looking for? Contact us.Contact