We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.
In those rare cases, we promise to keep you informed , and try to re-manufacture the broken pair as soon as possible.
On the unlikely event of not being able to produce your pair again from the beginning (i.e. Out of stock of a certain material) we will contact you immediately and offer an exchange or a full refund